Lexus Places First in 2017 J.D. Power Customer Service Index StudyBlog Mar 20th, 2017
Lexus has been named the top brand in J.D. Power’s 2017 U.S. Customer Service Index (CSI) study .
The study examines owner satisfaction when visiting a dealership service department for maintenance or repair work — scoring is broken down into five categories: service quality, service initiation, service advisor, service facility, and vehicle pick-up.
Here’s how Lexus performed compared to the industry average:
The study is based on responses from more than 70,000 owners and lessees of 2012 to 2016 model-year vehicles. The study was fielded between October and December 2016.