Our Response to COVID-19

To our valued guests, we would like to update you regarding the current COVID-19 situation. Hygiene standards for our employees and guests is our top priority. We are closely following the latest guidelines from the CDC, WHO, local governments and public health agencies. We have taken the following ENHANCED steps:

  • Regularly disinfecting all high-touch areas, including workstations and product displays

  • Our janitorial company is applying hospital grade disinfectant to all countertop surfaces, door handles, etc. That’s in addition to their normal cleaning service.

  • Increasing accessibility of hand sanitizers for guests and employees throughout the dealership. If you do not see one at the following locations, please advise a member of our team immediately.

    • Lexus Concierge/Reception

    • Lexus Service Department

    • Lexus Parts Department

  • Our employees have been asked to self-isolate if they have shown symptoms, or if they've traveled outside of Canada. We are ensuring our employees have the information they need to stay healthy.

  • For the time-being we have suspended the use of ceramic cups, cutlery and plates in our Lexus Lounge as well as the assorted baked goods and fruits. Our regular espresso/latte/cappuccino machine is still available to use with disposable paper cups and lids. 

We encourage following the recommended 1-meter (3.28ft) social distancing and to wash hands thoroughly with soap and water as often as possible in order to minimize the risk to your well-being. We are also implementing a no-touch handshake policy. For the well-being of our guests and employees, please do not take offense if you are not greeted with a handshake.

As of March 24, 2020 we will be closing our business for two weeks. Please check back regularly on our website or our social media channels for updates.

Instagram @kenshawlexustoronto



Thank you for being a loyal guest or a future guest!

We are very pleased to serve you and our community and look forward to seeing you soon.

Kind regards,

Ken Shaw Jr. & Paul Shaw

no handshake