Ken Shaw is the best! I bought two cars from them: Lexus Rx450h and Camry XLE. All people are nice and professional!
Slawomir W.
Sandy was very helpful when we asked for a further look at the car and made it as convenient as possible for us, so we were extremely happy with her help.
Samantha P.
Sandy was very helpful when we asked for a further look at the car and made it as convenient as possible for us, so we were extremely happy with her help.
Samantha P.
The entire staff saw to my problem and spent time on understanding and getting solutions. A small recall item was done very promptly. The issue I came in to have inspected was handled very professionally and with the time and care to truly access the situation. When done, they did not charge me for the inspection or advice. This is high level service that is so sadly lacking elsewhere. Thank you so much.
John T.
Michele and the rest of the team are fantastic. Quite apart from the quality of the vehicle the reason I came back to Ken Shaw was the outstanding service that I have received over the last 15 years.
Maralynne M.
Sandy was very pleasant and efficient. She helped me with a battery recharger and did so in a kind and understanding manner.
Daniel S.
Great service team, as always. I live in Mississauga, but make the drive to Toronto just for the people at Ken Shaw.
Robert S.
The adviser Sandra, as usual is first rate. Thank you again!
Peter B.
As always, Mr. Whittier was friendly and helpful and informed me of what was being done & why. You are fortunate to have an employee of this caliber as I am sure he treats all customers with the same respect & courtesy.
Robert S.
Service staff are accommodating, friendly and knowledgeable.
I'm considering adopting them as family!
Thanks for all u do.
Michael K.
Everyone is very friendly and go out of their way to give the best customer service.
Gail J.
The service continues to be of a very high standard and is much appreciated!
John F.
Excellent service. I am satisfied with Ken Shaw Lexus!
A.J
Great service and the vehicle drives fantastic. Thank-you.
Davor R.
This my second visit to Ken Shaw. I am so impressed with the service and extras that are provided. When we are ready to purchase a new vehicle, you have the business! Sandra should be commended for her superior customer service skills.
Gary F.
It's a pleasure coming to the service department and receiving warm greetings from Yolano and Sandy.
Filomena F.
I find that the entire team (including Mr. Shameer Hussain and Mr. Yolano Whittier) are a pleasure to deal with. They always put me in a great mood with their attitude and their ability to make me feel great about visiting your fine dealership. They are both assets to your company!
Magid I.
The shampoo/cleaning of the car was done perfectly. I was seriously impressed!
Thomas D.
They put a great deal of effort in making my experience outstanding. This shows commitment to customer satisfaction by the entire Service Department staff.
Aileen R
I always find the service here great! The man who took my car in the morning was extremely helpful. Yolano is always a pleasure to deal with! You can tell he loves Lexus!
Kim H.
I've been noticing a vibration at higher speeds. Yolano listened to me, instead of dismissing it. Turns out the front wheels did require balancing. Car drives smoothly now. Grateful for Yolano's consistently superb service. He always takes the time to listen, and he follows up. Thanks, Yolano!
Andrea G.
Excellent service, as always, delivered with a smile! Sandy is a pleasure to deal with: friendly, professional, accurate. I almost (almost...) enjoy having to bring my car in for service.
Harvey S.
Top notch service from the best people. Sandra always does her best to help the customer and represent your company. It is a pleasure to have her look after me and my car. Many thanks.
Marion W.
Each time I have my vehicle serviced, everyone makes me feel like family. They know me by name and always greet me with a smile. The energy at this site is truly positive and welcoming.
I just heard that you will be now open on Saturday's. This is such a great idea! As well, I like the fact that discount coupons were sent to my home which helped with my break job. This too is a clever idea for a cost savings.
I tell everyone that Ken Shaw Lexus on St. Clair has great service and a wonderful feel to it. Thank you for making me feel like I belong to your family.
Lucy D.
A pleasure doing business with Ken Shaw Lexus. Thank you
Frances G.
Good people. Excellent service!
Anthony V.
We have been customers for nearly 20 years and are never disappointed in any aspect of our experience with Ken Shaw Motors. Remarkable service in every way. Please don't ever change!
Margaret N.
After dealing with another Lexus dealer. I can truly appreciate the care and customer service of a family run business.
It takes me over an hour to drive from my home in Brampton to Ken Shaw Lexus, but in my humble opinion; it is time well worth spending to receive the level of customer service and support that I am afforded at this dealership.
Two thumbs way up to the entire team at Ken Shaw !!!
Dennis W
I bought my RX400h from another Lexus Dealer and their service was horrible compared to Ken Shaw. The other Lexus dealer`s loss is Ken Shaw's gain. Yolano never met me and when he spoke to me he treated me with the outmost respect. He booked me in for service around my schedule. I was glad he answered the phone and I'm very GLAD I came in. All my future service will be done at Ken Shaw. Keep up the amazing work and keep people like Yolano working for you. He will be the sole reason that I switched over. Thanks Yolano for your help and great work.
Luana B.
We have been dealing with Ken Shaw since 1993 and we continue to be impressed with the service. It is a pleasure to bring our vehicle in - all the staff are very knowledgeable, courteous and friendly. Any questions or concerns are answered in a timely manner and Yolano always goes out of his way to make our visit a positive one - his effort does not go unnoticed. Thank-you!
Kenneth H.
Very professional and courteous. Goes beyond the call of service. Excellent CSR. Thanks!.
Susan S
Great A+ service from start to finish. Yolano and his team were friendly, professional, and attentive. The Service experience was great and I would recommend and go back. I also had a chance to float around to the New car sales department and was greeted by Stephen Abrams and made sure I was being looked after and provided me with a memorable experience with regards to new offerings, rewards, new car line up, trade in discussion and many other talking points that made my visit a great experience. I would refer or buy a car from him.
Mustapha Q
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Excellent service as usual!
Peter D.
Fantastic Service...much appreciated!
Antreas H
Impressed!
Graham D.
Top notch service.
Kurt H.
Although the car was in for a free recall visit, the service people re-set the tire pressure signal and washed the car including the floor mats. I really appreciate that!
Muriel N.
Service went as well as I could have hoped foR. The person (lady) I speak to in customer service is always helpful courteous and very pleasant. A satisfied customer.
Harold G.
As always, top notch service. Thanks.
David J.
Wonderful service!
Shaesta A.
Thank you Sandra for prompt and efficient service.
Mike R.
Yolano was very helpful and professional.
Filipe F
A good experience--both service office personnel were very friendly and helpful.
Joseph B.
Perfect service - engine shield came loose, I dropped in and they fixed it free.
Michael D.
Sandra made sure my car was ready earlier than promised, as I had an appointment to attend. Thank you.
Nicole T.
Having obtained two (2) previous cars (love them!!) from your dealership, had to come back and get another!!
Ritva T.
Great job by Mark as always!!
Sass Foods Inc
Sandra is always very helpful. Thank you
Esther C
Yolano is the BEST!!! Courteous, kind & very compassionate (especially to my handicapped son).
Mary Ann B.
Raymond provided exceptional service. He worked with us to explore several options in leasing my vehicle. He also made my previous vehicle (Venza) return very simple (returning early) to secure the RX.
Raymond made the whole leasing experience an extremely pleasant one. I would like to take this time to thank Raymond and I hope he gets some well-deserved recognition from Lexus/Ken Shaw. He truly was professional and courteous. I will most definitely get another Lexus vehicle from Raymond at Ken Shaw when my lease expires!
Peter S.
Good Job and team work. Keep it up!
Krzysztof B.
A pleasure doing business with Ken Shaw Lexus. Thank you
Frances G
Good people. Excellent service.
Anthony V
We have been customers for nearly 20 years and are never disappointed in any aspect of our experience with Ken Shaw Motors. Remarkable service in every way. Please don't ever change.
Margaret N
Outstanding Service!
Maria S.
Your staff here has been phenomenal. I would buy my next car just based on the customer service I received since purchasing this vehicle. My sales rep Mark, and Donald helped me so much within the process of making my purchase and your service staff have been incredibly helpful, nice and very sincere. Even the mechanics have done an amazing job. I would like to personally express my gratitude to your staff members and I wish you and your company all the best. Thanks for everything.
Michael P.
Entire staff were great. Thanks to everyone
Julia M.
As always, I am impressed by the quality of service offered by Ken Shaw Lexus. People are friendly, efficient and it's a pleasure to deal with them.
Rama M.
On March 04, my wife and I purchased our first Lexus from your dealership. We have always heard great stuff on Lexus products, but we always went German. Not anymore, the GX 460 has to be right up there with any ML or X5, if not better. We love it. What made the experience in purchasing a Lexus was the service. We have never been treated with such professionalism and honesty. First of all, I want to thank you for giving me a very fair price on the GX. I didn't have to counter offer or any of that stuff since I knew it was a great price. I also have to thank your staff especially Raphael for explaining every little detail of how the SUV works and having every single question and concern taken care of. He definitely went out of his way, and it was natural and genuine. I guess he loves doing what he does. Daniel Fung from financial services was a gentleman as well. No pressure from his end, which was great to see. I've purchased 911 turbos, a few Benz vehicles and a couple of Bimmers but never have I had such a pleasant experience from such genuine nice people. Thank you and your staff for making this a pleasant transaction. Hope to do business again someday.
Talat M
Your service department and lounge are always exceptional. I compliment the service department to anyone who will listen.
Roger B.
Wonderful service!
Shaesta A.
Very impressed and pleased with all aspects of my visit.
Antonio F
Raymond is an excellent Sales Consultant!
Alisa G.
Stephen Abrams was
amazing! A pleasure to work with, explained everything in detail,
demonstrated fully all the model changes from my 2010 & his
follow-up answered any questions that i had! He's outstanding!!!
Mary Ann B.
Service Staff is always very friendly and helpful. I enjoy dropping my car off.
Lori C.
The whole experience was extremely professional, personalized and very satisfactory.
Heather B.
Best vehicles we ever owned, also the best dealership I've ever dealt with!!
Werner B
Much better than my previous experience in other dealer places.
Ching-Chao S.
Mark was terrific. Very professional an efficient and exceeded my expectations. Thanks
Naomi M
Keep up the good work. A satisfied customer is a repeat customer!!
Osman A
Service department staff always friendly and courteous.
Deborah F
Was extremely pleased with the service provided to me by Ken Shaw Lexus and my sales consultant, Raymond Kan. The whole process was quick and pleasant, and the follow-up by the dealership and the consultant is very much appreciated.
Ilia B.
We currently have two cars through Ken Shaw Lexus and are very satisfied with the experience - sales through service.
George H.
Very efficient handling of an unusual order and rush delivery process.
David H
I've been very impressed with Ken Shaw over the past 6 years with my previous vehicle.
Adam H.
Sandra made sure my car was ready earlier than promised, as I had an appointment to attend. Thank you.
Nicole T
I was extremely satisfied with my purchase experience with Ken Shaw Lexus. All the members of the team I dealt with were courteous, professional and friendly. My sales consultant Mark Aquilla was outstanding. He was extremely helpful. He answered all of my questions promptly either by email or phone. He made every effort to make the transaction as smooth as possible. He had a legitimate interest in my purchase and I believe he was as excited about my vehicle choice as I was. At delivery, we both had grins that went from ear to ear when I first saw my 2012 IS F. We have plans of replacing my wife's '05 RAV4 next fall and we will be back to deal with Mark. I feel he goes above and beyond in helping his customer.
I should also note the outstanding help of the pre-owned manager Donald Chau. He also went above and beyond in dealing with a last minute change in my trade-in plans when another dealership wanted my '07 Subaru STI. Overall, Ken Shaw Lexus is outstanding!!!
Jason M
I had called Tuesday morning and spoke to Wiesia, to make an appointment for my 16,000 service to be done on my RX350 and to purchase/ install winter tires. I had arranged to pick up a rental on Wednesday night which I would return on Thursday when my vehicle was ready. However, when I started my car I noticed a red engine oil symbol on my navigation screen and I was concerned that I might need oil before my scheduled service. I happened to be in the neighbourhood of Ken Shaw Lexus so I stopped in to ask if I did indeed need some oil. To my surprise Yolano said to just leave my vehicle and take the rental since I was already there and he would take care of the service and the tires right away!!! Wiesia was there and wished me a Happy New Year and didn't seem annoyed that I just spoke to her 15 minutes earlier and had her set up the service and rental that would now have to be undone.
While I was waiting for the rental the service technician came looking for me. It seems I mentioned to Yolano that the engine light came on instead of explaining that it was the engine oil icon on the navigation screen that came on and he wanted to clarify it with me. He didn't see the engine light when he started the vehicle so instead of just ignoring it he came to see just what exactly was the problem. Now that was impressive!
What a team!!
My friend drives a Mercedes and his car was in the shop for 3 days to replace a belt - no complimentary vehicle and 3 DAYS TO FIX IT!!! I told him where he should be buying his next car and who should be servicing it.
Thanks as always for the BEST SERVICE IN TOWN!!!!
p.s. sorry for the "book"
Joan P
The driver who picked me up at the Dealership, took me home, and returned later to take me back to the shop when my car was ready. Friendly, and a most patient fellow in coping with traffic problems along St. Clair Ave, where traffic lights were out of service for a long stretch!!
Donald I
Well done!!
Richard M.
